Returns and Cancellation Policy
Our shipping carriers will make 3 delivery attempts before returning the wine to us. If your order is returned to the winery, you will be responsible for the carrier return fees, wines fees and the charge for re-shipping the wine.
A 15% restocking fee will be applied to all canceled orders.
We will replace or refund you for any bottle of wine that is damaged, flawed or that the customer finds unsatisfactory. We ask the customer return the unfinished portion of the original bottle for replacement. By law, we cannot accept returns of alcoholic beverages unless the product is corked, or flawed. We are also unable to accept return of wine that was damaged due to adverse weather conditions during shipment, or wine that is ordered in error. Please send an email to (firstname.lastname@example.org) to arrange for the return of corked or flawed product.
Once the wine is received we will refund your credit card account for the cost of the wine less shipping and handling. If the original shipment was damaged or flawed you will receive a full refund, including shipping and handling charges. Please contact us at (805) 736-9463 for return instructions.